Cancellation Policy



Call us by 12 PM on the day before your tour and we will refund any deposit you may have made. 

After 12 PM on the day before your tour we still may be able to cancel/refund you, but you are taking a risk. If the tour is full and the operator cannot fill your space, you will lose your deposit.

Bus charters and groups over 10 people tours require cancellation by 12 PM two days before your tour.


Call or email us with flight changes and we will greet you at the airport as arranged. For changes to departure pickup times, please contact us before 6 PM the night before your pickup so we can set our driver's schedule.

Our phone number in Cancun is 273-2970 and it is also on all confirmation emails you received. If you have any trouble dialing this number, ask the concierge or front desk staff to assist you.

If your tour is cancelled by the tour operator you will get a full refund or be able to reschedule with no penalty.

Contact us by Email here.